Privacy Policy

1. Introduction

This Privacy Policy explains how Trans Companion collects, uses, shares, and protects personal information when you visit or use https://www.transcompanion.com. It applies to our Trans AI Companion chat platform, related pages, and support communications.

We wrote this policy in plain English so you can understand what data we handle, why we handle it, and what choices you have. We aim to follow applicable privacy laws, including the GDPR, the UK GDPR, and the CCPA/CPRA where they apply.

2. Information We Collect

We collect information in two main ways: information you give us directly, and information collected automatically when you use the service. The exact data depends on how you interact with the platform.

3. How We Use Your Information

We use personal information to run the service, respond to requests, process transactions, maintain security, and improve the experience. We also use data to detect misuse, enforce our rules, and comply with legal obligations.

Where required by law, we rely on an appropriate legal basis for processing, such as performance of a contract, legitimate interests, consent, or compliance with legal obligations.

• Provide, maintain, and improve the platform
• Create and manage accounts
• Process payments and prevent fraud
• Respond to support requests and service messages
• Monitor abuse, policy violations, and security issues
• Comply with legal requests and enforce our terms

4. Data Storage and Security

We use reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, or alteration. These measures may include access controls, encryption in transit, logging, and vendor security reviews.

No system is perfectly secure, and we cannot guarantee absolute security. You are responsible for keeping your login credentials confidential and for using a strong, unique password where account access is enabled.

5. Conversation Privacy

Your chats are part of how the service works, and we treat them as private within the limits described in this policy. Conversation content may be processed to generate replies, maintain context, investigate abuse, troubleshoot problems, and improve quality and safety.

We do not publish your private conversations for marketing without your permission. Access to conversation data is limited to personnel and service providers who need it for operations, security, support, or legal compliance.

6. Third-Party Services

We work with third-party providers for hosting, analytics, payments, customer support, security, and related business operations. These providers may process personal information on our behalf under contractual terms designed to protect that data.

Their handling of information may also be governed by their own privacy notices. We are not responsible for the privacy practices of third-party sites or services that are not controlled by us.

• Cloud hosting and infrastructure providers
• Payment processors and billing partners
• Analytics and performance tools
• Customer support and email delivery services
• Security and fraud-prevention vendors

7. Cookies and Tracking

We use cookies and similar technologies to keep the site working, remember preferences, measure traffic, and understand how people use the service. Some cookies are necessary for core functions, while others support analytics or service improvement.

Depending on your location, you may be able to manage cookie preferences through your browser settings or through controls presented on the site. Blocking some cookies may affect how the platform works.

• Essential cookies for login, security, and site functionality
• Preference cookies that remember settings
• Analytics cookies that help us measure usage and performance

8. Your Rights

Depending on where you live, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal information. You may also have the right to data portability and, where processing is based on consent, to withdraw consent at any time.

California residents may have rights to know what personal information we collect, request deletion, correct inaccurate information, and limit certain uses of sensitive personal information where applicable. We do not sell personal information for money, and we do not share personal information for cross-context behavioral advertising in a way that would trigger an opt-out right unless stated otherwise at the time of collection.

• Request access to the personal information we hold about you
• Request correction or deletion of your information
• Object to or restrict certain processing
• Request a copy of your data where applicable
• Appeal a denied privacy request where local law provides that right

9. Data Retention

We keep personal information for as long as reasonably necessary to provide the service, maintain business records, resolve disputes, enforce agreements, and meet legal obligations. Retention periods vary based on the type of data and the reason we collected it.

When information is no longer needed, we delete it or de-identify it where practical. Backup copies may remain for a limited period as part of routine security and disaster recovery processes.

10. Children's Privacy

Trans Companion is a general-audience service and is not directed to children under 13. We do not knowingly collect personal information from children under 13.

If you believe a child under 13 has provided personal information through the service, contact us at privacy@transcompanion.com. We will take reasonable steps to investigate and delete the information as required by law.

11. International Data Transfers

We may process and store information in countries other than the one where you live. Those countries may have data protection laws that differ from your local laws.

When required, we use appropriate safeguards for cross-border transfers, such as contractual protections, adequacy decisions, or other lawful transfer mechanisms recognized under applicable law.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in the service, legal requirements, or our data practices. When we make material changes, we will post the updated policy on the site and take additional steps where required by law.

Your continued use of the service after an update takes effect means the updated policy will apply, to the extent allowed by law.

13. Contact Us

If you have questions, requests, or complaints about this Privacy Policy or our privacy practices, contact Trans Companion at privacy@transcompanion.com.

You can also write to us through https://www.transcompanion.com. If you contact us about a privacy request, please provide enough information for us to verify and respond to your request.